ORDERS PROCESSED DAILY
Terms & Conditions
(3)Acceptance of Orders
(4) Payment Methods
(5) Carriage Charges
(6-1) All prices are subject to change without prior notice. The site is updated on a daily basis and any price alterations are made at this time. Please note that prices do not always go up, they can come down.
(6-2) The prices quoted on your copy of the order will be the price you pay, errors and omissions excepted and subject to the goods being in stock.
(6-3) We reserve the right to refuse to supply an item at the price shown on the site where an error is discovered showing that a lower than normal price has been posted on the site by mistake. If the price is higher than it should be, we will refund the difference between the stated price and the correct price, once this has been brought to our attention or we discover the error.
(6-4) Please note that many of the prices and all the offers quoted on this site are exclusive 'on line' prices and are only available for purchase through this web site.
(7-1) Many items are offered at discounted prices, some are permanent offers where the goods will continue to be stocked. Other items are being discontinued and are sold on a first come first served basis. Once sold we will endeavor to remove the item from the site as soon as possible.
(7-2) You may however, order a discontinued item that has sold out before we have had the chance to remove it from the site, should this happen we apologise for any inconvenience caused and guarantee that it will not affect the carriage status of your order.
(8-1) We guarantee your total satisfaction. All products are guaranteed free from fault. Should any item fail to satisfy for whatever reason then we will accept their return for a full refund if they are returned carriage paid to us within 7 working days of receipt. Refunds will only be made after the goods have been received by us in good condition.
(8-2) In the case of goods being returned as unsuitable, then they must be received by us in a condition, making them fit for re-sale. It is the responsibility of the customer to ensure the goods are kept in good condition prior to returning and that they are packaged in such away as to ensure their safe return. The cost of returning unsuitable goods is the responsibility of the customer and will not be refunded.
(8-3) You are therefore advised to pack the goods securely and obtain proof of posting, using Royal Mail 'Signed For' service or a Courier such as Hermes, though it is up to you which service you use. We cannot give credit for goods lost in the transit.
(8-4) In the case of goods which are bubble packed or in sealed packaging then these goods will only be accepted for a refund if the packaging is unbroken and undamaged.
(8-5) Returned goods are subject to being returned in the original packaging and in an unused condition. Please include the following information when returning any goods.
- Reason for returning the item(s)
- Invoice number (this was included in the package along with your order)
- Your name and address - as stated on the original order and invoice
- Please state if you require a refund or replacement goods
(8-6) Refunds for goods returned as unsuitable will be limited to the value of the goods, as stated on the original invoice. Charges for Postage (shipping) or packing, as stated on the invoice cannot be refunded.
(8-7) Should any item prove to be faulty either on receipt or after a reasonable amount of use then the goods may be returned for either replacement of a full refund, irrespective of the condition of the packaging, but subject to the product not having been abused or misused in any way.
(8-8) This will be determined either by us or our suppliers depending on the item in question and our suppliers policy with regard to faulty goods.
(8-9) In the case of faulty or 'damaged in transit' items, we will refund the cost of returning them and the original carriage charge. This guarantee is in addition to your statutory rights.
(8-10) Goods that are 'non stock' items that have been subject to a 'special order' or are 'custom made' or have been personalised, cannot be accepted for refund, unless they prove to be faulty.
(9-1) Whilst every effort is made to ensure you are not subjected to any shortages or errors with your order, human error occasionally creeps in and errors are made. This is very rare and apologies are made in advance if this should happen to you.
(9-2) If you experience such an error, you must report it to us within 7 days of the receipt of the order, giving full details of the shortage or error. On receipt of your notification we will immediately correct the error and advise you of the action we are taking. We will also, where applicable, inform you of the arrangements for the return of any items that were sent to you in error.
(9-3) We will of course compensate you for any direct costs connected with any such error, this will be limited to any postal costs related to the returning any erroneously sent items - postage packing etc. We will not compensate or accept any liability for consequential losses of any kind.
(10-1) Under the distance selling act we are required to offer you a 'cooling off' period for all online purchases. This period lasts for 7 working days starting from the day following the receipt of the goods.
(10-2) Within this 7 day period you may return the goods and receive a full refund for value of the goods returned (excluding any carriage charges you may have paid.) Once the goods are received back at our premises in good and unused condition, you will be credited using the same method that you originally used to pay for the goods. The requirements of the act are that credit is made within a maximum of 30 days from the receipt of the returned goods. Our aim is to credit you as soon as the goods are received back at our premises.
(10-3) You do not have to give a reason for the return but the cost of returning the goods is your responsibility, as is the security of the goods in transit. You are therefore advised to pack the goods securely and obtain proof of posting, preferably by using Royal Mail 'Signed for' service or using a courier service that offers proof of delivery, though it is up to you whether you use these services. We cannot give credit for returned goods that are lost or damaged in the the post.
(11-1) We do not, under any circumstances, disclose customer information to any third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
(11-2) We will only collect the personal information that is necessary to complete your order. We will not collect or request any other personal information from you.
(11-3) We will not send any e-mail to you without your consent, other than those connected with a current order i.e. to advise of receipt of order, to advise of the dispatch of your order or to advise of any problem.
- Alternative delivery address if required
- Telephone Number
- e-mail address
(12-2) All the above information is collected solely for the purpose of fulfilling your order.
(12-3) The above information will not be used for any purpose other than fulfilling your order. Your telephone number and e-mail address are required in case we need to contact you regarding any problem or query with your order. You should, under normal circumstances where there are no problems, receive acknowledgment of your order by e-mail and another e-mail informing you of the dispatch of your order.
(12-4) The above information will not be used for marketing purposes either by ourselves or any third party. We do not divulge any customer details to any other company or organisation under any circumstances.
(14-1) All complaints will be dealt with as soon as they are received and a reply will be made by the same method as that used to convey the original complaint (i.e. e-mail, letter or Telephone) Replies will be made within 2 working days of receipt of the complaint and will outline any action or remedy that we can make to satisfy your grievance.
(14-2) If a remedy cannot be found immediately we will keep you informed as to progress towards a workable solution that is satisfactory to both parties.
(14-3) If after 14 days we cannot resolve the complaint then, where applicable, a full refund will be made. Where the complaint refers to our quality of service then we will address the problem with immediate effect, where possible and you will then be informed of any action we have taken to ensure the problem does not re-occur.
(14-4) We aim to provide a fair and effective remedy to all complaints, which will all be treated in the strictest of confidence. Complaints will be dealt with by Mr M J Jackson, and should be addressed accordingly, using one of the contact methods outlined at the bottom of this page. For a speedier result we recommend that you use e-mail.
(16-1) Failure to perform any of the above terms as a result of conditions beyond our control such as, but not limited to, war, strikes, fires, floods, acts of God, governmental restrictions, power failures, or damage or destruction of any network facilities or servers, shall not be deemed a breach of any of the above terms.