 | | | | | (1)
Definition
(1-1)
The terms 'We' or 'Us' when used within the pages of this site refers
to Jackson's Fishing Tackle, the registered trading name of jackfish.net,
jackfish.co.uk and Jackson's of Earby.
(2)
Liability
(2-1)
Whilst accepting that many items of Fishing Tackle can be dangerous, we
do not accept any liability for loss or injury as a result of using any
item purchased from this site, however caused.
(2-2)
It is the responsibility of the purchaser to adopt a safe practice when
using any potentially dangerous item and to exercise 'common sense' at
all times in order to avoid or minimize the risk of injury.
(2-3)
Our liability ends with the replacement of any item proved to be of faulty
manufacture. Where a replacement is not possible or desired, a refund,
which will be limited to a sum equal to the original purchase price, will
be offered. Any postal costs involved in the return of any faulty goods
will also be refunded.
(2-4)
Replacements or refunds will only be made within the guarantee terms relating
to the item in question.
(2-5)
The relevant Act(s) of Parliament in force at the time of purchase and
affecting the purchase of any goods from us through using this Website
will be observed.
Back
to top of page
(3)
Acceptance of Orders
(3-1)
All orders are subject to the terms set out below. Delivery will only
be made to the cardholders address. We
require verification by our credit card processing company that the delivery
address is the same as that of the Cardholder (as registered with the
respective credit card issuing company.)
(3-2) Please note that we are under no obligation to accept any order
placed by you, orders will only be treated as accepted when you have received
an e-mail from us confirming despatch of the goods. The
first e-mail you receive from us only confirms receipt of the order, without
further obligation.
(3-3)
Order that do not comply with the above conditions or where there is any
doubt as to the validity of the credit card will not be accepted.
(3-4)
Inclusion of a product on the shopping area of the site does not guarantee
availability. If an item becomes unavailable, for whatever reason, we
will remove that item from sale as soon as is humanly possible.
(3-5)
In the case of 'Special Offers' and 'Clearance Items' these are sold on
a first come first served basis and therefore the quantities available
for sale are limited.
Back
to top of page
(4)
Payment Methods
(4-1)
We accept the following methods of payment:
-
Mastercard
-
Visa
- Visa
Debit
- Cheque
(Following a Pro-Forma invoice)
(4-2) Payment can be made using either the secure 128 bit encrypted online
credit card payment method, or the ‘credit card details sent separately’
facility, both of which are available when completing the online order.
Alternatively we offer Pro-Forma invoicing for cheque payment (see below
for further details) or PayPal, who offer a wider range of secure card
payment methods .
(4-3)
Secure Online Payment - Using
the secure encrypted system ensures that your order is processed on the
same working day that we receive it - up to 4:00pm, subject to verification
of your credit card and address details.
(4-4)
Card details sent separately - Using
this method will result in your order taking longer. To use this method,
click on 'credit card details sent separately' in the payment section,
then send your credit card details by post or FAX, using the contact details
at the foot of this page. Alternatively you can telephone us during office
hours.
(4-5)
We require the following details:
- Card
holders title (Mr, Mrs, Miss, Ms etc.)
-
Card holders name (as stated on the card)
-
Card holders address
-
Card number
- Card
start date
- Card
expiry date
- Last
three digits from the number on signature the strip of Credit Card
-
Order reference number
(This can be found at the top of your order
receipt and will ensure that we can match your payment details with
your order.)
(4-6)
For your security please DO NOT send
credit card details by e-mail.
(4-7)
Payment
by Cheque or Postal Order on receipt of e-mailed Pro-Forma invoice
- If you choose this method of payment an invoice will be e-mailed
to you for all the items ordered that are in stock. These items will then
be held for you awaiting payment. Goods will be dispatched approximately
5 working days from receipt of your cheque (to allow for clearance through
the banking system.) Where payment is made by Postal Order your goods
will be dispatched on the next working day following receipt of payment.
(4-7)
PayPal - Offer
a wider range of card payment types than we can offer direct on the site.
Uses a secure site, with the golden padlock.
Back
to top of page
(5)
Carriage Charges
United
Kingdom
(5-1)
Orders placed Monday, Tuesday, Thursday and Friday before 4:00pm are usually
processed the same day. Orders placed after 4:00pm are usually processed
on the next working day. Working days are Monday, Tuesday, Thursday and
Friday - except Bank Holidays.
Please note: Closed all day Wednesday.
Occasionaly we manage to despatch orders on Saturday, but this is an exception
and cannot be relied on as a standard service.
(5-2)
Goods should reach you within 3-4 working days of ordering (Second Class
Recorded), First Class Recorded should offer a quicker delivery, both
methods are subject to the normal operation of the postal services.
(5-3)
Any estimated delivery times, given or implied, either verbally or within
this website are advisory only and do not constitute the basis of any
contract.
(5-4)
All postal deliveries will be made by Recorded Delivery or Special Delivery,
both of which will have to be signed for at the time of delivery.
(5-5)
Carriage will be charged at the rates listed below. These charges are
based on the value of your order. Out of stock or discontinued items will
not affect the carriage status of your order. You will always be charged
at the rate stated at the time of ordering, this can be found on your
copy of the order. You are advised to print a copy at the time of ordering
to avoid any misunderstandings.
|
Order
Value
|
2nd.
Class
Recorded
|
1st.
Class
Recorded
|
Special
Delivery
Next working day
(No Saturday delivery)
|
|
up to £30.00 (excl.
V.A.T.)
|
£2.50
|
£3.00
|
not
over £30 (excl. V.A.T.)
£6.00
|
|
over £30.00 (excl.
V.A.T.)
|
£1.25
|
£1.50
|
over
£30 (excl. V.A.T.)
£8.00
|
(5-6)
If you are unavailable at the time of delivery the Post Office will leave
a card advising you of the attempt to deliver your goods and informing
you of how to arrange re-delivery or collection from the sorting office.
(5-7)
Our obligation and liability for delivery ceases once the item has been
passed to the carrier for delivery and a receipt has been obtained. At
this point we accept no liability for any delays in the delivery of your
goods, however caused. We will however, endevour to ascertain the cause
of any delays that might occur and advise accordingly, without liability.
(5-8)
Items that are returned to the sorting office after a failed delivery
are normally held for a period of one week at the local delivery office.
After which, they will be returned to us. Should this happen, you must
contact us to arrange a further delivery, an additional charge will be
made for redelivery.
Back
to top of page
|
|
European
Union
(5-8)
Orders
placed Monday, Tuesday, Thursday and Friday before 4:00pm are usually
processed the same day. Orders placed after 4:00pm are usually processed
on the next working day. Working days are Monday, Tuesday, Thursday and
Friday - except Bank Holidays.
Please note: Closed all day Wednesday.
Occasionaly we manage to despatch orders on Saturday, but this is an exception
and cannot be relied on as a standard service..
(5-9)
Goods should reach you within 7-10 working days of ordering, subject to
the normal operation of the postal services.
(5-10)
Any estimated delivery times, given or implied, either verbally or within
this website are advisory only and do not constitute the basis of any
contract.
(5-11)
All overseas postal deliveries will be by 'International Signed For,'
which is usually by Air Mail and will have to be signed for at the time
of delivery.
(5-12)
Carriage
will be charged at the rates listed below. These charges are based on
the value of your order. Out of stock or discontinued items will not affect
the carriage status of your order. You will always be charged at the rate
stated at the time of ordering, this can be found on your copy of the
order. You are advised to print a copy at the time of ordering to avoid
any misunderstandings.
|
Order
Value
|
International
Signed For
|
|
up to £30.00 (excluding V.A.T.)
|
£7.00
|
|
over £30.00 (excluding
V.A.T.)
|
£10.00
|
(5-13)
Our obligation and liability for delivery ceases once the item has been
passed to the carrier for delivery and a receipt has been obtained. At
this point we accept no liability for any delays in the delivery of your
goods, however caused. We will however endevour to ascertain the cause
of any delays that might occur and advise accordingly, without liability.
Rest
of World
(5-14) Orders
placed Monday, Tuesday, Thursday and Friday before 4:00pm are usually
processed the same day. Orders placed after 4:00pm are usually processed
on the next working day. Working days are Monday, Tuesday, Thursday and
Friday - except Bank Holidays.
Please note: Closed all day Wednesday.
Occasionaly we manage to despatch orders on Saturday, but this is an exception
and cannot be relied on as a standard service.
(5-15)
Goods should reach you within 10-15 working days of ordering, subject
to the normal operation of the postal services.
(5-16)
Any estimated delivery times, given or implied, either verbally or within
this website are advisory only and do not constitute the basis of any
contract.
(5-17)
All overseas postal deliveries will be by 'International Signed For,'
which is usually by Air Mail and will have to be signed for at the time
of delivery.
(5-18) Carriage
will be charged at the rates listed below. These charges are based on
the value of your order. Out of stock or discontinued items will not affect
the carriage status of your order. You will always be charged at the rate
stated at the time of ordering, this can be found on your copy of the
order. You are advised to print a copy at the time of ordering to avoid
any misunderstandings.
|
Order
Value
|
International
Signed For
|
|
up to £30.00
|
£9.00
|
|
over £30.00
|
£14.00
|
(5-19)
Our obligation and liability for delivery ceases once the item has been
passed to the carrier for delivery and a receipt has been obtained. At
this point we accept no liability for any delays in the delivery of your
goods, however caused. We will however, endevour to ascertain the cause
of any delays that might occur and advise accordingly, without liability.
(6)
Prices and Value Added Tax (VAT)
(6-1) We are registered
in the UK for VAT, registration number 325 4943 52.
(6-2)
All prices are subject to change without prior notice. The site is updated
on a daily basis and any price alterations are made at this time. Please
note that prices do not always go up, they can come down. Both VAT inclusive
and VAT exclusive prices are quoted on this site. Where included the VAT
rate is 17½%. VAT is charged at the rate in force on the date of despatch,
not the date the order is placed i.e. orders placed during the evening
before a VAT rate change comes into force will be charged at the new rate.
(6-3)
The prices quoted on your copy of the order will be the price you pay,
errors and omissions excepted, see (6-4) below and are subject to the
goods being in stock and the rate of VAT remaining unchanged between the
sending of your order and it's dispatch.
(6-4)
We reserve the right to refuse to supply an item, where an error is discovered
in price resulting in the price being lower than the normal price. If
the price is higher than it should be, we will refund the difference between
the stated price and the correct price, once this has been brought to
our attention or we discover the error.
(6-5)
Please note that many of the prices and all the offers quoted on this
site are exclusive 'on line' prices and are only available for purchase
through this web site.
Back
to top of page
(7)
Offer items
(7-1)
Many items are offered at discounted prices, some are permanent offers
where the goods will continue to be stocked. Other items are being discontinued
and are sold on a first come first served basis. Once sold we will endeavor
to remove the item from the site as soon as possible.
(7-2)
You may however, order a discontinued item that has sold out before we
have had the chance to remove it from the site, should this happen we
apologise for any inconvenience caused and guarantee that it will not
affect the carriage status of your order.
Back
to top of page
(8)
Guarantee and Returns Policy
(8-1)
We guarantee your total satisfaction. All products are guaranteed free
from fault. Should any item fail to satisfy for whatever reason then we
will accept their return for a full refund if they are returned carriage
paid to us within 7 working days of receipt. Refunds will only be made
after the goods have been received by us in good condition.
(8-2)
In the case of goods being returned as unsuitable, then they must be received
by us in a condition, making them fit for re-sale. It is the responsibility
of the customer to ensure the goods are kept in good condition prior to
returning and that they are packaged in such away as to ensure their safe
return. The cost of returning unsuitable goods is the responsibility of
the customer and will not be refunded.
(8-3)
You are therefore advised to pack the goods securely and obtain proof
of posting, preferably by using 'Recorded Delivery' though it is up to
you which service you use. We cannot give credit for goods lost in the
post.
(8-4)
In the case of goods which are bubble packed or in sealed packaging then
these goods will only be accepted for a refund if the packaging is unbroken
and undamaged.
(8-5)
Returned goods are subject to being returned in the original packaging
and in an unused condition. Please include the following information when
returning any goods.
- Reason
for returning the item(s)
- Invoice
number (this was included in the package along with your order)
- Your
name and address - as stated on the original order and invoice
- Please
state if you require a refund or replacement goods
(8-6)
Refunds for goods returned as unsuitable will be limited to the value
of the goods, as stated on the original invoice. Charges for Postage (shipping)
or packing, as stated on the invoice cannot be refunded.
(8-7)
Should any item prove to be faulty either on receipt or after a reasonable
amount of use then the goods may be returned for either replacement of
a full refund, irrespective of the condition of the packaging, but subject
to the product not having been abused or misused in any way.
(8-8)
This will be determined either by us or our suppliers depending on the
item in question and our suppliers policy with regard to faulty goods.
(8-9)
In the case of faulty or 'damaged in transit' items, we will refund the
cost of returning them. This guarantee is in addition to your statutory
rights.
(8-10)
Goods that are 'non stock' items that have been subject to a 'special
order' or are 'custom made' or have been personalised, cannot be accepted
for refund, unless they prove to be faulty.
Back
to top of page
|
| (9)
Shortages and Errors
(9-1)
Whilst every effort is made to ensure you are not subjected to any shortages
or errors with your order, human error occasionally creeps in and errors
are made. This is very rare and apologies are made in advance if this
should happen to you.
(9-2)
If you experience such an error, you must report it to us within 7 days
of the receipt of the order, giving full details of the shortage or error.
On receipt of your notification we will immediately correct the error
and advise you of the action we are taking. We will also, where applicable,
inform you of the arrangements for the return of any items that were sent
to you in error.
(9-3)
We will of course compensate you for any direct costs connected with any
such error, this will be limited to any postal costs related to the returning
any erroneously sent items - postage packing etc. We will not compensate
or accept any liability for consequential losses of any kind.
Back
to top of page
(10)
Distance Selling Act
(10-1)
Under the distance selling act we are required to offer you a 'cooling
off' period for all online purchases. This period lasts for 7 working
days starting from the day following the receipt of the goods.
(10-2)
Within this 7 day period you may return the goods and receive a full refund
for value of the goods returned (excluding any carriage charges you may
have paid.) Once the goods are received back at our premises in good and
unused condition, you will be credited using the same method that you
originally used to pay for the goods. The requirements of the act are
that credit is made within a maximum of 30 days from the receipt of the
returned goods. Our aim is to credit you as soon as the goods are received
back at our premises.
(10-3)
You do not have to give a reason for the return but the cost of returning
the goods is your responsibility, as is the security of the goods in transit.
You are therefore advised to pack the goods securely and obtain proof
of posting, preferably by using 'Recorded Delivery' though it is up to
you whether you use this service. We cannot give credit for goods lost
in the post.
Back
to top of page
(11)
Privacy Policy
(11-1)
We do not, under any circumstances, disclose customer information to any
third parties. Cookies are used on this shopping site, but only to keep
track of the contents of your shopping cart once you have selected an
item.
(11-2)
We will only collect the personal information that is necessary to complete
your order. We will not collect or request any other personal information
from you.
(11-3)
We will not send any e-mail to you without your consent, other than those
connected with a current order i.e. to advise of receipt of order, to
advise of the dispatch of your order or to advise of any problem.
(11-4)
Correspondence relating to this 'Privacy Policy' should be addressed
to Mr M J Jackson using one of the contact methods listed at the bottom
of this page.
Back
to top of page
(12)
Information we collect from you
(12-1)
The following information will be collected from you at the time of ordering:-
(12-2)
All the above information is collected solely for the purpose of fulfilling
your order and making a charge to your Credit or Debit card for the goods
supplied.
(12-3)
The above information will not be used for any purpose other than fulfilling
your order. Your telephone number and e-mail address, are required in
case we need to contact you regarding any problem or query with your order.
You should, however, receive an acknowledgment of your order by e-mail
and an e-mail informing you of the dispatch of your order.
(12-4)
The above information will not be used for marketing purposes either by
ourselves or any third party. We do not divulge any customer details to
any other company or organisation under any circumstances.
Back
to top of page
(13)
Customer Support and Service
(13-1)
Our customer support number is 01282 843333 (Standard call rate applies.)
Calls to us are
Free if you are a Talk Talk customer
Customer Service is available Monday, Tuesday, Thursday and Friday 10:00am
to 4:00pm.
Back
to top of page
(14)
Complaints Procedure
(14-1)
All complaints will be dealt with as soon as they are received and a reply
will be made by the same method as that used to convey the original complaint
(i.e. e-mail, letter, Telephone or FAX) Replies will be made within 2
working days of receipt of the complaint and will outline any action or
remedy that we can make to satisfy your grievance.
(14-2)
If a remedy cannot be found immediately we will keep you informed as to
progress towards a workable solution that is satisfactory to both parties.
(14-3) If after 14 days we cannot resolve the complaint then, where applicable,
a full refund will be made. Where the complaint refers to our quality
of service then we will address the problem with immediate effect, where
possible and you will then be informed of any action we have taken to
ensure the problem does not re-occur.
(14-4)
We aim to provide a fair and effective remedy to all complaints, which
will all be treated in the strictest of confidence. Complaints will be
dealt with by Mr M J Jackson, and should be addressed accordingly, using
one of the contact methods outlined at the bottom of this page. For a
speedier result we recommend that you use e-mail.
Back
to top of page
(15)
Statutory Rights
(15-1)
None of the above terms are intended to affect or in any way detract from
your statutory rights regarding the laws currently in force which apply
to your purchases using this site.
Back
to top of page
All content and graphics © Copyright 2008
Jackson's Fishing Tackle, 27 Albion Street, EARBY, Yorkshire, BB18 6QA, UK
Tel: 01282 843333
|
|
|
| | |
|
